- Delivery Method
All digital products provided by Belight by Caroline PVT LTD, including online masterclasses, coaching sessions, and other digital resources, are delivered exclusively via electronic means. Upon purchase, customers will receive access to the digital content through a secure platform, accessible by logging into their registered account on our website or application.
2. Delivery Timeline
Access to purchased digital products is generally granted immediately upon successful payment confirmation. In certain cases, such as during system maintenance or high-demand periods, access may take up to 24 hours to activate. Customers will receive an email confirmation with instructions on accessing the digital content upon successful purchase.
3. Non-Delivery
In the event that you do not receive access to the purchased digital product within the specified timeframe, please contact our support team at caroline@belightbycaroline.com. We will work to resolve any technical issues promptly and ensure that access is granted as soon as possible.
4. Digital Product Access and Expiry
The access period for each digital product may vary. Some products, such as masterclasses and one-time purchases, may allow indefinite access, while others might be available for a limited time. The specific access duration for each product will be detailed at the time of purchase and in the product description. Once access is granted, it is the customer’s responsibility to complete or download the digital content within the provided timeframe, if applicable.
See our General Terms & Conditions for our Refund Policy.